Our portrait sessions are designed for families and typically accommodate up to eight people. However, if your family exceeds this number, we’d be happy to make an exception—just let us know ahead of time so we can make the necessary arrangements!

We understand that pets are part of the family, and we welcome dogs to be part of your portrait session. That said, it’s important to assess whether your pet is well-suited for this environment. Families are responsible for ensuring their pet’s safety, behavior, and care during the session and assume liability for any damages or incidents.

For the best results, we recommend that children be at least eight months old at the time of their portrait session. You’re welcome to book in advance by phone, or wait until the time is right to use our convenient online scheduling system.

We collect a refundable $250 booking deposit to reserve your session. This deposit secures two hours of dedicated studio time and ensures our team is ready for your family. The deposit will be fully refunded as long as you:

1. Arrive on time (within a 10-minute grace period).

2. Provide at least two weeks' notice if you need to cancel, reschedule, or change your party size.

We understand that unexpected circumstances can arise, and we’re always happy to work with you in special situations.

Yes, many clients choose to apply their deposit toward their artwork or any optional services, such as on-site hair and makeup.

We kindly ask that families arrive 15 minutes before their scheduled session to ensure everything runs smoothly. Unfortunately, we cannot accommodate late arrivals.

We recommend wearing formal attire in dark, solid colors like black or jewel tones. Avoid white or patterned clothing, as these can detract from the overall aesthetic. For more guidance, check out our Dress Code page for inspiration and examples!

Your session will take approximately two hours at our studio. This includes a 30-minute photo session, time for image processing, an art education segment, and your image selection process.

We take great care in producing your artwork, ensuring every detail is perfect. From artistry and retouching to handcrafted production and shipping, you can expect to receive your finished pieces within 2-3 months.

We understand that life happens! Sessions can be rescheduled with at least two weeks' notice, allowing us time to rebook your appointment. Rescheduling with less than two weeks’ notice will result in the forfeiture of the booking deposit. Unfortunately, deposits cannot be refunded for permanently canceled sessions.